Privacy Policy

How ProductLex AI collects, uses, and protects your data.

Information We Collect

When you use ProductLex AI or visit our website, we may collect the following types of information:

  • Account Information: Name, email address, company name, job title, and other details you provide when creating an account or requesting a demo.
  • Usage Data: Information about how you interact with our platform, including pages visited, features used, and session duration.
  • Technical Data: IP address, browser type, operating system, device information, and log data.
  • Communication Data: Records of correspondence when you contact us via email, forms, or support channels.

How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve the ProductLex AI platform.
  • Process account registrations and manage your subscription.
  • Communicate with you about service updates, security alerts, and support inquiries.
  • Analyze usage patterns to improve product functionality and user experience.
  • Comply with legal obligations and enforce our terms of service.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.2+) and at rest (AES-256). Access to personal data is restricted to authorized personnel on a need-to-know basis. We regularly review and update our security practices to align with evolving best practices.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law. Aggregated, anonymized data may be retained indefinitely for analytics purposes.

Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restriction: Request limitation of processing in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at carl@productlex.com.

Cookies

ProductLex AI uses essential cookies to ensure the platform functions correctly. We may also use analytics cookies to understand usage patterns and improve our service. You can control cookie preferences through your browser settings. We do not use cookies for advertising purposes.

Third-Party Services

We may share data with trusted third-party service providers who assist in operating our platform, such as cloud hosting providers, analytics services, and email delivery services. All third-party providers are contractually obligated to maintain the confidentiality and security of your data, and are limited to processing data only as instructed by us.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us:

ProductLex AI
Stockholm, Sweden
Email: carl@productlex.com

Last updated: January 2026